Privacy Policy

Introduction

bd20 ("we", "us", or "our") is committed to protecting the privacy and security of all users who access our online gaming and betting platform at bd20.onl. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how it is used, and the choices and rights available to you as a user based in Bangladesh or elsewhere.

By registering an account or continuing to use bd20's services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to discontinue use of our platform and contact our support team with any questions.

Information We Collect

We collect two broad categories of information from users of the bd20 platform: information you provide directly to us, and information collected automatically when you use our services.

Information You Provide Directly

• Full name, date of birth, and national identification details submitted during account registration
• Contact information including email address, mobile number (used for bKash, Nagad, or Rocket verification), and residential address in Bangladesh
• Payment and banking information such as mobile wallet numbers (bKash, Nagad, Rocket, Upay) and any bank account details provided for deposit or withdrawal purposes
• Identity verification documents such as a copy of your National ID Card (NID) or passport, submitted to comply with our Know Your Customer (KYC) requirements
• Any communications you send to our support team, including feedback, complaints, or queries submitted via email at [email protected]

Information Collected Automatically

• Device and browser information including IP address, device type, operating system, and browser version used to access bd20
• Session and usage data such as pages visited, time spent on the platform, games played, bet amounts, and navigation paths
• Geolocation data at the city or region level (e.g. Dhaka, Chittagong, Sylhet) derived from your IP address to comply with local jurisdictional requirements
• Cookie and tracking data as described further in the Cookies section of this policy

How We Use Your Information

bd20 uses the personal data we collect strictly for legitimate purposes related to the operation of our gaming platform and the provision of services to users in Bangladesh. The specific purposes for which data is used include:

• Creating, verifying, and managing your bd20 player account, including completing KYC identity checks required for responsible gaming compliance
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and reconciling your transaction history
• Personalising your platform experience, including recommending relevant games such as cricket betting, slots, live casino, or crash games based on your activity
• Sending you transactional messages including deposit confirmations, withdrawal updates, bonus notifications, and important service announcements
• Detecting and preventing fraud, money laundering, underage gambling, and other unlawful or prohibited activities on the platform
• Analysing aggregate platform usage to improve our services, fix technical issues, and develop new features for Bangladeshi players

Data Sharing and Disclosure

bd20 does not sell, rent, or trade your personal information to third parties. We share data only in the limited circumstances described below.

Service Providers and Partners

We share relevant personal data with trusted third-party service providers who assist us in operating bd20. These include payment processors for bKash, Nagad, Rocket, and card payments; game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi; and IT infrastructure, analytics, and fraud-prevention partners. All such providers are bound by strict data-processing agreements and are prohibited from using your data for any purpose beyond those we specify.

Legal and Regulatory Requirements

We may disclose personal data when required to do so by applicable law, court order, or lawful government authority. We may also disclose data to enforce our Terms & Conditions or to protect the rights, safety, or property of bd20, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of bd20's assets, user data may be transferred as part of that transaction. We will notify affected users by posting a prominent notice on bd20.onl prior to any such transfer taking effect.

Cookies and Tracking Technologies

bd20 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our site. We use three types of cookies:

• Essential cookies — necessary for the platform to function correctly, including session management, login authentication, and security protections; these cannot be disabled
• Performance and analytics cookies — help us understand how users interact with bd20, which pages are visited most, and where technical errors occur, enabling us to improve the service
• Preference cookies — remember your platform settings such as language, display preferences, and recently played games so you do not need to reconfigure them on each visit

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect some features of the bd20 platform.

Data Retention

bd20 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. As a general rule, active account data is retained for the duration of your account's existence plus a minimum period required by applicable record-keeping regulations.

When an account is closed or your data is no longer required, we will securely delete or anonymise your personal information in accordance with our internal data lifecycle procedures.

Data Security

bd20 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption to secure all data transmissions between your device and our servers, ensuring that sensitive information such as payment details and account credentials is protected in transit.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. We encourage all bd20 users to use strong, unique passwords for their accounts, never share login credentials, and contact [email protected] immediately if they suspect any unauthorised access to their account.

Your Rights as a User

bd20 respects your rights in relation to the personal data we hold about you. As a user of our platform, you are entitled to exercise the following rights by contacting our support team:

• Right of access — request a copy of the personal data bd20 holds about you
• Right to rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restriction — request that we limit processing of your personal data in certain circumstances, such as while a dispute about its accuracy is pending
• Right to object — object to processing of your personal data for direct marketing purposes or where we rely on legitimate interests as a lawful basis for processing

To exercise any of the above rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that certain rights may be subject to limitations under applicable law or our legitimate operational requirements.

Payment and Financial Data

All financial transactions on bd20 are processed through trusted and encrypted payment gateways. We do not store complete card numbers or full mobile banking credentials on our servers. Payment data shared with providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard is governed by those providers' own privacy policies, and bd20 is not responsible for the data practices of third-party payment processors beyond the scope of our agreements with them.

We strongly recommend that all users on bd20 set strong PINs on their mobile wallet accounts and never disclose wallet credentials or OTP codes to anyone, including bd20 support staff. bd20 will never request your full wallet PIN or OTP through any channel.

Protection of Minors

bd20 is strictly an adult gaming platform. Our services are available only to users who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will promptly delete that data and close the account. If you believe a minor may have accessed our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

bd20 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on bd20.onl. Continued use of our platform after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd20 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding promptly and transparently.

Email: [email protected]